Returns and refunds

1) You are a private customer

If you are a PRIVATE customer you can return the product for any reason (the product is different from what you expected or because you changed your mind ...) within 14 days of delivery.

You can send us a simple e-mail to info@intornoalvino.com indicating the order number and the products to be returned.

The transport costs for returning the goods are your responsibility.

We will send you the full refund of the order within a few days of receipt of the returned goods. 

2) You are a corporate customer

We accept returns from professional business customers only to replace the item purchased with another in our catalog.

In this case you must send us a simple e-mail to info@intornoalvino.com within 2 days of delivery indicating the order number and the products to be returned.

The transport costs for returning the goods are at your expense and at your own risk.

After receiving the returned goods, we will send you a coupon for the value of the goods to be used for a new purchase on our site.